COMPANY NAME: LivingFoodscapes™
You (the “Client”) are entering into an open-ended Contract (“Contract”) with LivingFoodscapes™ (“Company”), for the purpose of providing Organic Lawn Care Services.
1.1 Once the Client has initiated a booking the Company will contact the Client to arrange a time and date. The Company agrees to provide Organic Garden Care Services to the Client. The services provided include primary organic lawn care, and secondary organic services as deemed necessary by the Client and Company.
1.2 Service Specifications: The Client shall provide any necessary information regarding the lawn, including size, condition, and specific concerns or requirements, to assist the Company in providing appropriate Organic Garden Care services.
1.3 Service Schedule and Frequency: The Company shall provide Organic Garden Care Services on a one-time, fortnightly, or monthly basis, as per the client’s request. The exact schedule of visits shall be agreed upon by both parties in advance and may be subject to reasonable adjustments upon mutual agreement.
1.4 Perpetual Contract This Contract shall remain open-ended and shall continue until either party provides a written notice of termination in accordance with Section 6 of this Contract.
2. RESPONSIBILITIES
2.1 Company Responsibilities: The Company will provide the organic lawn care services in a professional manner, using its best efforts to ensure the health and improvement of the Client’s lawn. The Company will utilize organic and environmentally friendly products and practices in accordance with industry standards. The Company will communicate transparently with the Client, discussing lawn care options, and addressing any concerns or questions.
2.2 Client’s Responsibilities: The Client agrees to provide the Company with accurate and complete information regarding the lawn, including any specific concerns, maintenance history, and preferences. The Client will promptly notify the Company of any changes or issues related to the lawn. The Client will follow any instructions provided by the Company regarding post-service care or maintenance of the lawn. The Client agrees to notify the Company of changes in contact information.
2.3 Change of Address: The Client shall inform the Company before the date of our next booking if there is any change in the designated address for service provision. In the event that the Company arrives at a previously provided address and learns the Client has relocated without providing notice, the Client shall be subject to a fee of $50 to cover travel expenses and administrative costs incurred by the Company.
2.4 Safety Measures: The Client shall ensure that all pets, children, and unauthorized individuals are kept away from the lawn area during service visits. The Company shall take reasonable precautions to minimize hazards during the provision of services, including the proper use of equipment, adherence to safety guidelines, and the identification of any potential risks.
2.5 Access: The Client shall provide the Company with unrestricted access to the lawn during the scheduled service visits. The Client agrees to keep the lawn and surrounding areas free from obstacles, debris, or any other conditions that may hinder the Company’s ability to perform the services.
2.6 Right to Refuse Service: The Company reserves the right to refuse service or discontinue services if, in its sole discretion, it determines that the Client has failed to comply with the terms of this Contract or if the lawn or property conditions pose risks, challenges, or environmental factors beyond the scope of the agreed-upon services.
3. WARRANTIES AND GUARANTEES
3.1 Chemical-Free Guarantee: The Company guarantees that no chemical sprays or synthetic pesticides will be used in the provision of the Organic Lawn Care Services. The Company will solely utilize organic and environmentally friendly products and methods. We will use a combination of petrol and battery powered tools, and manual tools.
3.2 Service Warranty: The Company warrants that the Organic Lawn Care Services will be provided with due care and in accordance with industry standards for organic lawn care practices.
3.3 Customer Satisfaction Guarantee:
This Customer Satisfaction Guarantee (“Guarantee”) sets forth the terms and conditions governing our commitment to ensuring your complete satisfaction with the services provided by LivingFoodscapes™ (“Company”).
Satisfaction Commitment: The Company is dedicated to providing the highest level of service and strives to exceed your expectations. We value your satisfaction and aim to address any concerns promptly and effectively.
Notification of Unsatisfactory Service: If, for any reason, you are unsatisfied with the services rendered by the Company, you must notify us in writing immediately upon discovery of the issue. The written notice should include a detailed description of the problem, as well as any supporting documentation or evidence.
Resolution Efforts: Upon receiving your written notice, the Company will make every effort to promptly resolve the issue to your complete satisfaction. We will investigate the matter, consider your concerns, and determine an appropriate course of action.
Redo Option: In the event that our initial resolution efforts do not meet your satisfaction, the Company may, at its sole discretion, offer the option to redo the work. The purpose of the redo is to rectify any deficiencies, address your specific requirements, and ensure your complete satisfaction. The timing for the redo will be mutually agreed upon between the Company and the customer, taking into consideration availability and scheduling constraints.
Refund Consideration: If the Company’s efforts to address the issue and the redo option do not adequately resolve your concerns, the Company may, at its discretion, consider offering a refund. The decision to issue a refund, and the amount thereof, will be evaluated on a case-by-case basis, taking into account the nature of the issue, the extent of dissatisfaction, and any applicable contractual terms or limitations.
Notice Period: To qualify for a redo or refund under this Guarantee, you must provide written notice to the Company within two days from the completion of the services. Failure to provide timely notice may limit or forfeit your rights to a redo or refund.
Limitations and Conditions: The Company’s obligation under this Guarantee is subject to the following limitations and conditions:
Entire Agreement: This Guarantee represents the entire agreement between the customer and the Company regarding customer satisfaction and supersedes any prior agreements or understandings, whether oral or written.
By engaging the services of the Company, you acknowledge and agree to be bound by the terms and conditions of this Customer Satisfaction Guarantee.
4. PAYMENT TERMS
4.1 Payment Amount: The total cost for the Organic Lawn Care Services is $60 per hour, and $85 for additional services. For Food Forest maintenance, the price is $50 base rate per visit, with $85 per hour, and $220 for 3 hours, unless otherwise specified, payable according to the frequency schedule chosen by the Client and within seven days of receiving the invoice. The Client agrees to pay the Company according to this schedule.
Late payments may incur a [Late payment fee] fee. The Company reserves the right to suspend or terminate services until payment is received.
Complexity Factor Surcharge: Factors like grass height, uneven terrain, large obstacles, accessibility issues, and tight spaces can make our task more challenging. In such cases, a complexity factor may be applied based on our assessment, and any additional surcharge will be clearly communicated prior to commencement of work.
5. CONFIDENTIALITY
5.1 Confidentiality: Both Parties agree to maintain the confidentiality of any confidential information shared during the course of the services, including but not limited to lawn condition, maintenance practices, and proprietary information. Neither Party shall disclose or use such information for any purpose other than the fulfillment of this Contract.
6. TERMINATION
Termination for Convenience: Either Party may terminate this Contract for any reason by providing 2 days’ written notice to the other Party. In such cases, the Client agrees to compensate the Company for the services provided up to the date of termination.
7. INSURANCE AND LIABILITY
The Company shall maintain comprehensive general liability insurance coverage with a minimum limit of $1 million to protect against claims arising from the provision of Organic Garden Care Services. The Client acknowledges that the Company’s liability is limited to the cost of the services provided and does not extend to any indirect, consequential, or punitive damages.
8. INDEMNIFICATION The Client agrees to indemnify and hold the Company, its employees, and agents harmless from any claims, damages, losses, or liabilities arising out of or related to the Client’s property, including but not limited to personal injury, property damage, or any violations of applicable laws or regulations.
Good Faith Negotiation: In the event of any dispute or disagreement arising under this Contract, the Parties agree to first attempt to resolve the matter amicably.
Mediation: If the Parties are unable to resolve the dispute through negotiation, they agree to engage in mediation conducted by a mutually agreed-upon mediator. The costs of mediation shall be shared equally by both Parties.
10. ENTIRE AGREEMENT
This Contract constitutes the entire agreement between the Parties concerning the Organic Garden Care Services and supersedes any prior agreements, understandings, or representations, whether written or oral.
11. AMMENDMENTS
Any amendments or modifications to this Contract must be made in writing and signed by both Parties.
12. SEVERABILITY
Severability: If any provision of this Contract is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
You acknowledge that you have read and understood the terms and conditions of this Contract and agree to be bound by these.